5 Jan, 2019 → by ClaimboUser660805
Horrible customer service! Dont waste your money!!
I ordered a pair of boots from shelpers/BootBarn. I got a size that was too big, so I simply wanted to exchange them. I was told they do not do exchanges, only returns. I sent the boots back to them and 4 weeks later I have not gotten a refund. After 20 plus email back and forth. I was told that I'm basically out of luck. I now have no boots and no refund. By far the worst customer service I've ever had. Not to mention they ripped me off $120+ dollars.