My checks were supposedly delivered to a lock box in my neighborhood on Thursday 8/15/19. Checked the mail Friday afternoon 8/16/19 and there were no checks or a key for the lock box. Error on the post office of course. I called checks unlimited customer service number to see what the next step would be, do I need to call a certain number since two boxes of checks with my bank account are missing, does checks unlimited handle it, does the fraud department handle it? The woman who took my call was less than helpful. When I asked what I should do about the missing checks she told me she’s not allowed to advise me on what to do with my checks, she can only re order them. I asked so there is no protocol in place for checks that go missing in the mail? She never answered this question just kept repeating she can’t tell me what to do with my checks. Clearly. But there has to be some sort of steps to take in the event checks do not get delivered. A number to direct the customer to, anything. She was zero help and acted like I was the idiot calling them to ask for help. She even told me I needed to get the key for the lock box. Wow why hadn’t I thought of that! Oh because the mail man delivered the key to the wrong person so I am not able to get into the lock box that has the checks. Sure re order the checks...but what are we going to do about the missing ones. I am disappointed in this experience because I called looking for what would seem to be an obvious solution but was left being told they can’t do anything for me when the only thing I was asking was if they needed to know about this situation or if they had the information for me to take the next precautions.