I sent my phone for a cracked screen replacement on Oct 21, 2019. Fedex tracking says that the phone was delivered to the location on Oct 22, 2019 at 1022 am. Since then I have called Asurion multiple times and they have misled me on the status of the repair. As I write this today on Oct 31, 2019, the phone has still not left their location. It is extremely disappointing on how they mislead you on service time frame. They also keep changing the date of claim to later dates but I have the fedex proof that the phone was delivered to their location on Oct 22, 2019. ASURION IS MISLEADING CUSTOMERS. HOPEFULLY FTC WILL INVESTIGATE THEM