I ordered a pressure washer from Deals.Direct.com.au (order number [protected]) on the 28th November 2013 This pressure washer was used the following weekend. After filling up the petrol powered washer with fresh fuel and detergent, I started the motor which would not idle smoothly even when warm up. The motor would also randomly and continuously let off a horrendous back and then would stall. The detergent dispenser also doesn't not work on this washer. I contacted Deals.Direct.com.au on the 9th December and reported this serious issue, which they replied there are two options, either have a replacement sent out or refund. I asked for a refund as this pressure washer was an absolute piece of junk and I would not endanger myself using this brand or model again. The pressure washer was returned back to Deals.Direct.com.au on the 12th December 2013. I followed up with a phone call a week later as I have received no refund as yet and was told we have received the pressure washer and we are in the process of issuing a refund. Another week has passed, I contacted Deals.Direct.com.au again and was told the person handling the refund has been away. Three weeks after I followed up with another phone call and was told they have not received the pressure washer? On the 6th January Deals.Direct.com.au was contacted again and they assured me I would be "updated" in two days time. They ignored me this and all the other times as well. It's been over four weeks now that I have been ignore and stuffed around by Deals.Direct.com.au and still haven't received my refund. They are quick to take your money for dangerous/faulty goods but don't expect any honesty or service if there is a problem. I will have to report this matter to the ACCC and Consumer Affairs