I called about a broken toilet. They said it would be three days before they could come. I have a contract that I paid $500.00 for. A smelly toilet was not important. I am 80 years old and had to go out in a bad coronavirus time to buy a $5.00 part which I fixed my problem with in 10 minutes. If I needed a new AC, they would have come ASAP because that was thousands of dollars to them. I have been a customer for 10 years but will not renew my contract or buy an AC from them when needed.D User's recommendation: Do not use this company!