15 Sep, 2021 → by ClaimboUser164578
Erroneous Custom Order Furniture Piece

1

Hi All! I purchased a custom-fabric chair from the Pottery Barn in person at the store, but did not get charged for it. The PB Associate that placed the order incorrectly entered my contact information, credit card information as well as ordered the wrong chair (which I did not realize until they called to set up a delivery date and request an updated payment information). I did not realize it was the wrong chair until I actually talked to the person who sets up the delivery. She was very polite and asked if would like to be transferred to customer service, but I declined and said I would have to call back. I do not want the chair; do I have any recourse? Any advice is greatly appreciated. Thanks in advance!
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