I bought a certified pre-owned car from Criswell Auto, paying extra for the certification. The car immediately had problems, including a slow-opening window that another Honda dealer later found was the result of a pre-purchase theft attempt, and a faulty tire pressure monitoring system. These were covered by the extended warranty, but it was still highly annoying to have to get repairs made within days of having bought a certified pre-owned car. But a third problem – a slipping serpentine belt – led to a dead car battery. That was not covered, and cost me $105 to get replaced. Criswell initially told me that they would of course cover the cost, but then never did and eventually stopped returning my calls. I have a repair invoice from the other Honda dealer that confirms the above, which I provided to Criswell.