10 Jul, 2019 → by ClaimboUser329209
Don’t use this company !
1
I have already left a review but I am doing another one. I have never been so annoyed, mad in my life. I asked for a refund on a service that I never got and it’s been 2 weeks and I still haven’t gotten it. I asked for a refund because after the gentlemen came to my house and said my unit was fine my unit again froze over I called someone else and they found that were WAS A PROBLEM. I called and asked for a refund and the women was so RUDE and said that I had to pay a 25% cancellation fee. I told her that the gentlemen didn’t tell me there was a cancellation fee or that I was signing a contract or even go over any information. Anyways, she said she would give me my refund but would deduct 25%. It’s been 2 weeks and I still haven’t received my refund so I called back asking where my money was. The lady who answered said that it shows it was in a que to refunded and that it would take 2- 6 weeks. I find that very hard to believe I work in banking and it does not take that long.... not even if you call and say there was fraud on your account. Really??? And it’s in a que? WOW. I just drove a rental car and had to pay 50 dollars for a deposit and I got my deposit back 3 days later. That was through Enterprise a HUGE company. These people are thieves are literally stealing your money.