30 May, 2019 → by ClaimboUser511203
Don’t Even Consider Using These Guys

If I could give them less than 1 star, I would. In 20 years of garbage pickup my neighborhood has never had a truck come through on a Holiday until this Memorial Day. They blew through because there was no trash to pick up since they have always picked up the day after the Holiday and they gave no advanced warning of a change. Consequently, all of my neighbors put their trash out on Tuesday and there it remains at 5:00 on Thursday. I called customer service, but their call center must consist of a staff of two because I was on hold for over an hour before I spoke with someone who informed me that they did not know that the route manager was going to do a Memorial Day pick-up which had their phones blowing up. The woman reassured me that my account was noted and the route manager was aware that we needed them to come back, but still nothing. I have called 2 more times only to hang up after a 1.2 hour wait and another wait that I hung up on at 1.3 hours. My neighbors are jumping like rats from a ship and signing up with other providers. Customer Service? What Customer Service? This is a poorly run company who could care less whether I spend hours trying to get help with a situation that they screwed up.. Think twice before using these yahoos.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Advanced Disposal you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.