A total disappointment! They updated my quote from $210 to $80 after I sent in my device and claimed that "After inspection we have found minor cosmetic wear and tear to your device that is associated with normal daily usage" Well, it is a device from 5 years ago, what do you expect ? If there is no normal daily usage associated but BRAND NEW, why would I trade in with you instead of returning it to Apple? Didnt you base your quote on the year of use already? If it is normal use, why I got discount on my quote after I sent in? If a quote to a fully functioning Mac doesnt even cover a new mouse I was planning to buy, I would rather give it to a homeless person who might find a new job and change his life with it. Just a waste of time. And now I just hope they can send me the original device without changing any more or the whole thing. Enough with their tricks Apple shouldnt use this kind of company to exhaust customer's faith in her- Just messed up. User's recommendation: Stay away, go to eBay or something.