4 May, 2018 → by ClaimboUser315642
Direct Source NIGHTMARE

1

Putting my review here and everywhere it's worth... My org had a terrible experience with them back in 2010 getting a refurbished copier. It's 2018 and CANNOT believe these guys are still in business! They sound nice and professional upfront, but they're professional hustlers. Once they had our $, they started acting like total scammers giving us all sorts of false promises, attitudes, vague information, documentation, delivery dates, info about the copier, etc! ... We grew suspicious that they were scammers because they are a 3rd party and told them that if they don't give us XYZ by this date, we wanted a refund. They gave all sorts of fancy answers, and "the copier is on its way!". We went back/forth with them for 3 weeks and finally asked for a refund. They STILL argued saying they'd follow through but by that time they lost all of our trust. We had our credit card company put a hold on their payment. This woke them the *** I had a few more phone calls with David, who was disgruntled with me about that and gave me grief about how our organization was being impatient with them, blah blah blah (manipulative much???)... But they finally sent us the proper documentation that we'd been asking for, so we lifted the hold and finalized our purchase with them. You guys, it took us like 4-6 months to get our copier...(can't remember exactly as that was 8 years ago but it was a LONG time) The thing didn't even work properly, OMG!!! We had to contract with another company to come and give us tune ups/fix things all the time! What a nightmare.
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