9 Jun, 2008 → by ClaimboUser409168
DIGITAL THEATER SOLUTIONS, My TV fell off the wall

I bought a TV from a Store got a business card and called the company recommended highly by many of the sales men at that location. Everything started great, the phone call, the estimate, the install even went ok. With many exceptions! First they sent out 2 very young kids, they were talking back and forth about things my children shouldn't have been hearing. I asked for speakers to be put in my walls, big mistake they cut in holes right over a bunch of studs and their first idea was to cut them out! Unbelievable right...... well it gets better. The service after the mistake went way down hill. I was basicly told that it was what i had asked for and that they wouldn't pay for a professional to come and fix it. We came to an agreement and they finished the job and were on their way. Another mistake once they had my money had to call and leave message after message to try to get a hold of someone for an emergency. My TV had fallen off my wall! I couldn't get anyone to answer. I had to go to their website and find another number. After calling that number I got an answer, resolution to this problem came slowly. It took weeks of time and effort for them to get everything done and rehung. I am very dissatisfied with their professionalism, their work and their service! Especially now that they are closed! I paid for a 1 year service warranty no more then 4 months ago and now they are out of business. What is that about, what am i supposed to do if something goes wrong? I did some digging and found some personal records. The owner isn't even around he is in jail. Im not one to judge but i don't think he can run a legitimate business if he was a drug dealer prior to this. Thanks for nothing DTS I hope you never re-open! Also i would like to have others come forward and take a minute to write a little bit. It may not do anything or get results but still you would feel better. I know i do!
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