The Twisted Coat Rack I purchased broke. There's a plastic part that holds it together, and it snapped. They have since changed the design of this part. When I asked DWR for a replacement part, they said the product wasn't under warranty and that I would have to pay $25. I paid for the part, and then a second piece broke. And now the $500 rack is useless without the missing parts. Repeated emails to customer support in past weeks have gone unanswered. I believe they should warranty the product... They know the part is defective, that's why they changed the design.