I don't know why I have kept coming back for 5 years. Each time I think I must be the only one having problems - but it is the SAME thing every time. Slightly defective shoes, Sizes running too big or too small. These are name brands but they seem to be 2nds. Then you try to return them. BETTER KEEP THAT LITTLE SLIP OF PAPER! When you log in it will tell you in Order History about order from Last Year. But it WILL NOT SHOW LAST ORDER!!! Yes, even though you are logged in you can NOT see recent order history. You have to ALREADY Know you order number. If non of this bothers you then go a head and order. I would say that after all of these years I have only been able to keep and use 10% of my shoes. And you DO have to pay return shipping.