30 Jun, 2014 → by ClaimboUser313689
Damaged AC System

Absolute Comfort are absolutely useless. I was forced to use there "Services" by my Ex home warranty Co. American Home Shield. The tech came out and immediately went to the backyard. He opened my AC unit panel and stated its dirty. Not surprising as they warranty co will not warranty equipment that fails due to lack of maintenance. I explained that it is still working ok but could use a bit of Freon as it has a very small leak that is basically undetectable.(Freon lasts 2 years on average before requiring a top up.) This guy Carlos Nava hooks up to measure the pressure and then tells me "Its low".... "Right well can you top it up?" He says "No that's ILLEGAL if i can't find the leak" Really I say. They have been topping me up occasionally and have never mentioned that to me before. Anyway now he goes into my attic and proceeds to hammer on the box that houses my evaporator coil until he punctures *** in it. After which he tells me "ITS LEAKING" Wow I bet it is. he goes out to the truck and writes me up an estimate for $1860 and then proceeds to tell me my warranty company will be in touch. "Sooo.. Are you going to seal my box back up" I ask? No he says. It must be replaced anyway. What about all that cold air blowing in my attic. I would rather it blow into my house. He ignores me and just proceeds to leave after I pay him the 75$ service fee. Stunned I called my regular AC guy the same day and he had to undo the damage this guy did. He then cleaned it and topped me up like usual and it works great. Stay away from Absolute Comfort. They should be called Absolute Cons!! Mike M.
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