Booked flight tickets with Ctrip for multiple flights through Europe last June. Flight Florence to Amsterdam was cancelled by KLM and we were re-routed to Bologna. It was 40 degrees in the evening. Phone calls to Ctrip yielded no outcome (we’ll get back to you OR We’ll getting back to you soon). 18 hours later they sent us an email that we “could check our profile on Ctrip as KLM had re-scheduled the flights”. At that time we already had booked different flights on our own to get out of Italy and into Berlin. Afterwards any claim for refund or compensation was waved away by CTrip. Their lack of follow up and communication is appalling. Will never use Ctrip anymore for bookings inor outside of China