The week of Oct-19, 2019 I, Robert Boyd Filed a claim on one my lines that had been stolen phone I had from cricket. Phone number [protected]. Asurions replacement device was supposed to be "next day" shipped. It came three days later! Had no battery or a sim card or any charger or headphones, like the insurance claims to replace. I had to pay for a sim card but cricket said they dont have batteries on stock!? Wtf was my insurance for from cricket phone being paid for? Id like either an upgrade for my problems or at least FIX the issue that the clain was supposed to care for in the first place..