Like with many who have made complaints... I have a new one... the other day I came into Firestone to have tire replaced and paid my payment using my precious firestone card... I knew I had more than enough to cover my bill but OH NO... CFNA DECIDED TO CHANGE MY CREDIT AND FORGOT TO TELL ME THAT MY LIMIT HAS CHANGED AND SO I WAS FORCED TO COME UP WITH AN ALTERNATIVE PAYMENT WITH NO CASH AND THE POSSIBILITY OF THE LOCAL AUTHORITIES BEING CALLED... LUCKILY MY MOMMY BAILED ME OUT... I HAVE SO MUCH CONTEMPT AND HATRED FOR THIS COMPANY AND WHAT MADE IT WORSE WAS WHEN I CONTACTED CUSTOMER SERVICE AND TOLD THEM OF THE EMERGENCY AND THAT I WOULD PAY THE BALANCE OFF WITHIN A WEEK... SHE SAID AND I QUOTE, " I CANNOT HELP YOU." I EVEN TOLD HER THAT I COULD LOSE MY JOB WITHOUT MY CAR OR HAVE SOME INVOLVEMENT WITH THE LOCAL AUTHORITIES... " I'M SORRY BUT THERE IS NOTHING I CAN DO. I CAN TRANSFER YOU TO MY SUPERVISOR BUT SHE WILL TELL YOU THE SAME THING." ITS LIKE JEW PLEADING FOR MERCY FROM THE NAZIS. ON 2012 I HOPE THEY GET WHATS COMING TO THEM.