So, I used Craig Van Lines to move 4.5 years ago. We moved from a large single family home into a much smaller townhouse. Unfortunately, we were not able to get all of our belongings into the house, so Craig Van Lines agreed to store our belongings until we were ready to get it out. Well, 4 and a half years later, we were finally ready to have our belongings delivered. There were a few things in there that I was looking forward to seeing again such as 2 big boxes of DVDs and a dressing table that my wife's when she was a little growing up and a couple things. However, there was one box that I was really looking forward to getting back in my hands. When I was a kid, I was (still am even today) a huge Star Wars fan. I in fact still have all my toys, many with boxes and such. Well, this one box contained a collection of Star Wars glasses that my parents bought for me. I had glasses from the first three original movies. After delivery was completed, this was the very first box that I searched for, but could not find. In fact, the boxes of DVDs were gone as well! I called Craig Van Lines and have basically been told that this is not their problem and they really don't care as long as they are paid. Now, it should be noted that we paid them to store our belongings for 4.5 years and we paid them quite a hefty sum. My phone calls and messages left for the owner (who I was told by his sister, Martha, runs a great company) have not been returned and are of of this date, 2 weeks after delivery ignored. It is my personal opinion that you do not use this company, they are only looking to be paid. And Fred, I am still waiting for my phone call.