Was thrilled to receive 3, $10 holiday coupons after purchasing Bean items last Christmas... Since Bean never has sales on current items, I felt it made up for their higher prices. I redeemed them for a pair of shoes, that fit very poorly... So I sent back the shoes for a jacket and pants. Guess what? Bean customer service said I couldn't redeem my $30 coupons "Sorry, you can't return for a different item!" HuH??? Guess what Bean? As a 30+ year customer, I will NEVER deal with you again... Oh yeah, when I asked to be connected with your upper management's office, I was told he didn't know the phone number of the Pres of Bean's . name! Bait & Switch... Good luck in the future & goodbye.