Hi, I booked car with your company Advantage for a rental on Sept 19, at around 11am from Tampa Airport Rental. The agent who saw us was very unprofessional. She kept asking for all documents of insurance proof and collision damage coverage from our credit card. It was frustrating since data signal wasn't working well at the rental location so it took a lot of time and effort to get all the pdfs needed. When we tried to use American Express credit card collision damage coverage she didn't accept it because the pdf we found didn't include the word "primary" for primary collision damage coverage, even though American Express clearly said if we waive it with the rental car company then they will cover collision. After a lot of back and forth, we asked if Chase credit card policy would be accepted and she told us it would be. We handed her the Chase card and commented among ourselves that "So Chase is better than American Express?" She heard us and got very upset, thinking that we mocked her. At that point she told us she canceled our car reservation and refused to give us a car rental. During the whole process we were frustrated and upset that we had to jump through many hoops to get her what she asked for. Whenever we told her this and that was acceptable when we rented cars before she would raise her voice at us that it is Advantage policy and if we don't like it we don't have to rent with Advantage. But at the end she blamed us and played victim for making her upset and canceled the car. This whole fiasco costs us an extra $200 to rent with another car rental company on the spot. During the whole time, I felt attacked and embarrassed by her in front of other customers. She never tried to de-escalate the situations, but acted like she's doing us a favor and was very rude. I want to file a complaint against this agent and hope that the company takes measure so that no further customer should be treated this way. Thanks. User's recommendation: Do not rent with them.