13 Feb, 2021 → by ClaimboUser659235
CheckIn Service

1

When I booked tickets(PNR: UTLB4L) for my family from CCU to PNQ on 18th Jan, I received only itinerary details and didn't receive e-ticket. When I tried check-in before 48 hrs, neither android/iOS/desktop allowing any check-in, but I can see seats are getting filled up. My wife called customer care multiple times and they booked some paid seats now but they are not sending e-ticket as payment not done, we are not able to do payment as link provided in SMS is not working i.e. ultimately it's a deadlock and we wasted almost 2 days for this. In one hand they are charging more for seats and pushing to pay for seats with more price, on the other hand they have pathetic service- I never saw 'null' adult during payment of any live website.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of AirAsia you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.