Replacement process for an IPhone changed. They now want and affidavit signed and a copy of my I.D. And said it would take 2 days to finish the claim process then they mail replacement phone out. With deductible going up from $150 to $250 and I already pay $40 for the insurance. Not user friendly, process is very slow. I canceled my insurance plan and from here on out save my $40 a month and just buy phones out right when needed and repair phones at repair shops for a much cheaper price. Thanks Asurion for saving me money in the long run by dropping your service!