I purchase a 4 year contract for $800.00. My account terminated after 3 years. The 3 year plan was priced at $760.00. I negotiated a 4 year term and actually paid $800.00 as agreed. Of course the employee I spoke with then no longer works there and there are no notes in my file to support this conversation. I have been asked to email them proof of payment from 3 years ago. Their supervisor's email is [protected]@inboundcallexperts.com Of course these was no consideration for the two months of "no service" back on 2014 during their shut down over legal issues! I would simply like the extra year of service that I paid for (they offered it to me for $199.00, but I declined).