1 Jan, 2018 → by ClaimboUser941898
billed for more than I wanted, the free browsing website was so misleading
1
I was billed over $111. and change. Originally I just wanted to browse for free then I got lead to other directions, I was willing to pay $3.99 but before I knew it I accidently hit a button that charged me over $100, I imeditally called and since it was after business hours I couldn't get through and figured it was a bogus site. I called my bank and imediatley disputed the charge which they granted but was later reversed for reasons that are still unknown to me. After calling numerous times I was told that I would have to wait 60 days for any refund, so I did, after calling more times I talked to Jesse a few times and he said that he was going to submit the complaint to his supervisor, I called again on June 14th spoke to Jesse again and he said that his supervisor was waiting for a response from corperate and would email me as soon as he heard something. I check my emails daily and finally today I spent my lunch hour calling Ourtime to speak to customer service only to be told that a email was sent on June 15th [which it wasn't, I checked both spam as well as my trash and nothing] to imform my that because I used the membership I could not get a refund, I have never used this site and feel that the money was stolen from me.