This 24/7 techies is a fraud. After spending several hrs trying to download my pictures,music from apple laptop & droid phone to my I phone. I was connivence in buying their tech support for $749.00 I was so in gross in the process. That I didn't relies what I bought. And still we were unable to transfer my music & pictures. I was told to buy a disk from apple to upgrade my apple laptop. Which will not arrive in 5 days. I ask them why couldn't they downloaded to my laptop I was told it was mush of a large file to download that I needed the disk to down load it. I was like hey I just paid you allot of $$$ & you can't downloaded. After about 5hrs in trying to transfer my files I than got frustrated & told him that I was going to an Apples Store to help. I went to the Apple store & I told them what bought. I thought that it was Apple base. Which the tech @ Apple that they do not have tech support for that price & the do have tech support for allot less.. OMG I got scammed! So i called the 24/7 & told me that I wanted my $$$ back. That I changed my mine & I was not going to use their services. They gave me a song & a dance that I was getting very good tech support for my laptop & I phone> I told them That I did not want their tech support that I wanted my $749.00 back that it says 30 day guaranteed. That I wanted my $749.00 back to me ASAP. So the tech still tried to connivence me to stay with with 24/7techies. I still repeated that I wanted my $749.00 back. Than he said he will email me a form which needed to fill out to get my $749.00 back that it will take 5 days to process. I received the form I felled it out now I'm waiting to got my $749.00 back!!! SO BEWARE OF THIS COMPANY THEY ARE A SCAM!!!!!!!