My Microsoft Outlook stopped working, so I went to what I thought was a support site. I should have paid more attention. Foolishly allowed them on my computer where the rep told me the fix was easy. Then almost in a passing way informed me that a charge would be incurred. After I asked he then forward me a message meant to frighten the daylights out of me. I am somewhat tech savvy and knew right away that it was a lie. After which I insisted on him telling me the cost which was near $200. I was shocked and asked him to remove any software installed on my computer. He could have informed me before accessing my computer. Stay away from these people.