28 Feb, 2023 → by Eliane
Be careful when buying fro m1StopBedroom

I purchased a bed from 1Stopbedrooms on April 2022. The bed was delivered on May 11 2022. It was delivered with defective slats (as the pre-drilled holes did not correspond to the frame and could not be nailed). I paid for white glove service from 1stobedroom which included installation. The installation guys told me of the problem and they told me to contact the seller. I contacted 1Stopbedroom immediately and sent pictures. They opened a case but told me not to worry that this problem should not cause any issues. The bed was rarely used since as it is in a guest bedroom. Last month (Jan 13 2023) I was sitting on the bed holding my 4 month granddaughter, when the rails broke and the bed collapsed. I hit my head on the head board when it fell but luckily the baby was OK. I contacted the 1Stopbedroom immediately and open a case, and have been trying to get a resolution for almost a month. I requested repair or a full replacement because the product is defective. What they offered me is they is the manufacturer will send the replacement parts and I need to pay for shipping ( $199) and I need to assemble myself. This is not acceptable as I am senior citizen and I live alone, so I would need to have to hire someone to assemble the bed. The bed is defective and it should be replaced or refunded and I should not have to pay for shipping and assembly again. I hit my head when the bed fell and I was lucky that a did not sustain a serious injury and my granddaughter was not harmed. They claim I did not purchased extended warranty and that the bed was delivery in perfect condition which clearly was not since the slats where defective. I had guests coming and needed a bed so I had no choice to buy a new bed (at a reputable store) and paid for the disposal of the defective bed. I will never purchase anything from 1StopBedroom. If you do decide to purchase don't expect them to do anything unless you purchased additional warranty. I wish I could give negative stars.
Do not recommend
Helpfull? 0 votes

Post your comment:

Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of 1StopBedrooms you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.
Copyright © 2022 CLAIMBO.COM. All rights reserved.