Update by user Jan 10, 2021 Disappointing service a second time Original review posted by user Jan 10, 2021 I wouldn't recommend Advantage Appliance after my recent service. My husband and I have used them twice. Note you will have to pay a $100+ consultation fee for them to assess your problem and then a separate cost to fix it. The first time was for a repair with our washing machine. The repair person who came out was nice and assessed the problem, however when they sent another repair person to fix it, that individual told the first assessment was wrong. He had the parts and fixed it. It's still working. Our most recent repair would have been a one-star rating. The door closed sensor on our Whirlpool (model WRV976FDEM01) wasn't working correctly and the coldness of the fridge was not what it should be. We called Advantage, they sent someone out to assess the problem, and we were told a tech repair person would be back to fix it. The total for the repair was $516.85. When that person came, he told us the assessment wasn't accurate, and he would need another piece to fix it, and that he would have to order it. We would have to a few weeks before the job could be complete. After a couple of weeks, we received the additional piece. They mailed it directly to our house (I appreciated that) and about a week later the appointment to reschedule was booked. When the repair person arrives she only replaced one of the pieces. My husband and I thought that was odd because the other individual specifically ordered two parts, and she only replaced one. We saved the other piece. Up until the week of 1/4/21, the fridge seemed to be fine. Then I began hearing the door sensor again. My husband checked to see if there was a leak to the piece where the part was replaced and there was not. He called Appliance and explained the situation, and they still wanted us to pay the consultancy fee to have one of their techs fix a problem we paid $516.85 dollars that was supposed to be fixed. He also learned they don't guarantee their work for more than 30 days. Hot mess. He wasn't paying. He looked up the piece that wasn't replaced and how to fix it. Gotta love the internet because he found a video that showed you how to replace it. That's what we did this weekend. He and I fixed it ourselves. We had to remove the food, all the shelves, drawers, and doors to replace one small wire. Something tells me the second tech who came knew that's what was required, and it's why she only did the replacement of one of the parts. She did the easy part. I'm infuriated that the company didn't honor their work. I'm disappointed we paid $516.85 dollars and did someone else's job for them. If another appliance goes, we won't ever call Advantage Appliance, and recommend you don't either. Look around for an alternative repair company and if you have the time, DIY!