Go to Better Business Bureau website to view 37 Digital Storm complaints in the past 3 years. Anyway, In August 2015 I ordered a $5000 custom-built computer online from digitalstorm.com. They hit me with a $400 shipping charge for 200 lbs. When the computer arrived, it only weighed 70 lbs. They grossly padded the shipping charge. The system finally arrived 5 weeks after ordering. It was missing a rubber pad on one of the legs, making it tipsy. I had to remove the other 3 to level it. It was also missing the dust covers on the DVI ports. Overall, a shoddy build quality. It worked for about 20 minutes before the screen went black. I noticed liquid coolant leaking inside onto the mainboard and graphics card. Before they let me talk to tech support, they insisted I text a photo of the leak. When I finally got tech support on the phone, they actually said leaks happen all the time and for me to just tighten the fittings and mop up the liquid. Not very detailed in their assistance. I felt rushed off the phone. I found which fitting was leaking myself and luckily I had the right big-sized open-end wrenches to tighten. The computer continually locked up, displayed multiple error messages, and was completely unusable right from the start. I called to request RMA return for full refund and was told I would have to pay return shipping and 15% ($400) restocking fee! I told them that's unacceptable, as their product never worked. They agreed to waive restocking fee, and they did send me a return shipping label (based on 70 lbs, not 200) but continually gave me the run-around about the refund. I had to file a chargeback dispute with my credit card. Digital Storm finally granted the refund, but THEY KEPT 15% EVEN AFTER AGREEING TO WAIVE RESTOCKING FEE. I'm still fighting for my hard-earned money back! Beware!!!