Package never arrived. Contacted 365 several times and got a nice response back that said "not our My experience with 365Cycles was far from satisfactory. I recently bought a bike from them and while they processed my order quickly, the bike never arrived. Upon trying to contact their customer service, I realized that emails are automated, and even phone conversations were unhelpful in resolving pending issues. Their customer service skills are abysmal, and quite frankly I think the company needs to improve their service quality if they wish to stay viable in the industry.