26 Mar, 2013 → by ClaimboUser765007
Bad, Bad Customer Service

Beware Employee psychotic, angry bordering on violent. Went there to have a tire changed on our Harley tire changed. Called last week to see whether or not a rear tire only could they change it out. No problem as they indicated on the phone, we drop off the bike and our tire on Tuesday for them to change out and they said it would be done by noon. Called 1:00 said they we're not able to do a rear tire only. We get there to pick up the bike and the tire had been removed from the bike and we would have to wait but not before either it was the shop manager or owner tried to humiliate us for bringing this in. When we told him that we asked if it could be done he was bent on telling us off. So we went outside and waited. 45 minutes pass and we went back in and ask how long it was going to be and the guy went off. He got into a heated exchange with my husband who I sent outside and he threatened if my husband wanted to take this out to street....then paused. I calmly told him just get the bike back to us and we will be on our way, and he was again bent on further humiliating us saying you don't bring your own steak to a steak house and have them cook it. (I didn't say anything because he would have just had a bi-polar meltdown and I was genuinely in fear of my safety). Don't go here especially if you don't want to take it out to the street.
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