Our main complaints with Diamondcard.us: 1. After processing your payment, you cannot use it because they put a lock your account until they perform some kind of background check on you and your payment. They do not reveal what they are checking. We spent days emailing and calling them before they finally authorized our account. I imagine that many people just give up during this process, which is free revenue for Diamondcard.us. 2. They take 2+ days to respond to customer service issues. 3. They charge you $50 to start service, then deposit $47.50 in your account. Their justification for this is that is the amount the receive from Paypal, but charging more for Paypal customers is a violationg of Paypal terms. I can see from other complaints here they have been doing this since 2011, at least. 4. When we pointed this fact out to them they terminated our account. 5. As a company they try to be totally anonymous. There is no name in their customer service emails, they do not provide any information about themselves on their website. They have no business address. This is another sign that they are a shady business. We will be reporting them to Paypal for their actions. We recommend you avoid Diamondcard.us. Below is a copy of the email message history we had with them. ------------ You are lying that we can pay by a different method. We cannot login to Diamondcard, you terminated our account. Just documenting your unacceptable behavior as a Paypal merchant. Now we will take this to Paypal. > From: Diamondcard Support > To: customer@***.com > Subject: Re: Diamondcard.us Order #136450 Update > Date: 27/02/2019 00:40:18 Europe/Paris > > We will void this transaction. You can use another payment method. > > Thanks. > > Diamondcard Support > > On 02/24/2019 03:47 AM, customer@***.com wrote: > > It is against the Paypal Terms and Conditions to charge the customer for > > the fees associated with using Paypal. > > That is your cost of doing business with Paypal. Do you want to credit > > our account or should we bring Paypal into the conversation? > > > > > >> From: Diamondcard Support > >> To: customer@***.com > >> Subject: Re: Diamondcard.us Order #136450 Update > >> Date: 22/02/2019 08:30:50 Europe/Paris > >> > >> Your account is credited with the net amount we receive from Paypal. > >> > >> Diamondcard Support > >> > >> On 02/22/2019 03:04 AM, customer@***.com wrote: > >> > I have never connected to the account and the balance has been reduced > >> > to 47.50 USD. > >> > Why? > >> > > >> > > >> >> From: Diamondcard.us Support Team > >> >> To: Customer > >> >> Subject: Diamondcard.us Order #136450 Update > >> >> Date: 20/02/2019 22:36:16 Europe/Paris > >> >> > >> >> Dear Customer, > >> >> > >> >> Your 50.00 USD order has been approved. > >> >> > >> >> Sincerely, > >> >> > >> >> Diamondcard.us Support Team > >> >> Diamond Worldwide Communication Service