I was to receive an shipment of fresh products that by the shippers account was scheduled on the wrong connecting flight . I called [protected] and spoke to "Denise" at 7:30am (shipment was scheduled to go out at 10:50 am) to have the fresh products moved to another flight. She said NO, it was our fault that it was booked on the wrong flight. I asked her if she could simply send an email to Atlanta and see if it was possible to change it, we still had 3.5 hrs to correct "our mistake". She said "NO" The customer service offered by this Delta Cargo representative certainly have to "Start Climbing"