It has been over 12 days since I placed an order, and ten days since the order was “shipped,” yet it has not arrived and there are no updates on the tracking. Even when ordering from Etsy, a one-man shop, it does not take more than 3-5 days MAX to get a package WITHIN the US. The only times I have experienced this sort of delay in shipping is when buying off of ebay and the item is shipped from China. The company charges a United States-like price for membership and for the products, and it should provide the shipping speed every other US company provides. If the company is not actually shipping from within the US, which would seem accurate given customer service said it is common for the company to take up to 19 days for delivery, then it should say so on its website and adjust its prices accordingly. Deceiving its customers and providing horrible customer service is not an ethical or sustainable way to run a business.