Even being a plumbing contractor, AO Smith treats us like what sits in the bottom of the toilet. A.O. Smith representative for this area, Ron Carter, refuses to pay us when their garbage fails within the 1 year time frame and we have to go out and fix them at all hours. Their cover answer to all questions is, the plumber did something wrong . Why yes we did do something wrong, we bought one of your poorly designed units . They make us look bad to our clients, who we always strive to supply the best equipment and service . Never EVER buy a A.O. Smith . Period . Many of us have abandoned what was a good company years ago for Rheem or Bradford - White . Good tech lines, answers and help .