26 Aug, 2012 → by ClaimboUser567342
Alb Health Partners Threatens Patient Can Not Have Surgery Unless you can pay the full copayment
I scheduled my should surgery over a month in advance and did not rec a call from the finance office until 4 days prior to the surgical procerdure being performed. She informed me that instead of the $200 deductible that my co insurance would be $1862 and unless the doc considered the procedure to be an emergency my surgery would have to be rescheduled. I informed her that there was no way I could come up with that amt of money in 4 days and they changed the amt to $500 but did not call me with that offer until late Friday with my surgery scheduled for Monday. I feel that the threats for rescheduling when someone has been seeing the surgeon for a year is unexcusable and extremely ncaring and not patient friendly. The lack of thought and consideration made me extremely frustrated with the care that Alb Health Partners would give to someone in extreme pain. After many tears on the phone we were able to come up with $500 for the surgery...but some more time and warning would have been nice!! Thanks for nothing Alb Health Partners