25 Jun, 2021 → by ClaimboUser853276
Aeromexico system Cancelled our flight for all 5 passenger

1

Aeromexico cancelled my flight and provided vouchers without our consent. Calling for two straight days, spoke with 9 different operators. They were trying to put me on the same flight, but basic and they were charging me more than $400.00 dollars on top of what we actually paid. I reduced to pay that much money because we never cancelled the flight, the operators stated that their system (robot) cancelled and they couldn't figure out why our flight was cancelled. After 2 days of contacting Aeromaexico, we have to re-booked the flight. We lost one day vacation and we paid $200.00 dollars extra fees. I would like to get compensated for wasting 2 days on the phone, paying $200.00 extra and losing 1-day vacations.
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