Update by user Aug 10, 2011 Please understand that by reading this review I was in no way intending to sound like sour grapes. I was merely trying to give an honest account of what it was like to work there for several years as a top employee, then let go over nothing. It's really about politics here. They keep who fits into their mold, plain and simple. Thy save other employees who get by by doing under the minimum and float. Original review posted by user Apr 14, 2011 I worked for ADP in PA in sales. I helped to train and grow my territory, as well as the rest of the sales staff. I am writing this to hopefully benefit someone hoping to apply there. Don't put yourself through what I went through, do yourself a favor. I understand some depts vary, but i can speak to what happened in mine only. At ADP the quotas are very high and out of reach for most people, and continually rise. The metrics and guidlines or "policies" change almost weekly. I was a highly decorated employee and made most of the quotas each month. Some monthly quotas were made very high so they didn't have to pay you for kickers above the minimum thresholds. You would have to do cold call blitzing every week, when other sites and depts were calling on the exact same leads. The problem with that is that you are told your territory is protected coming in, but quickly find out, that it is not. I'm all for making more calls to get sales, but putting my time to good use, not wasting it. Did i mention they'd come around to make sure you turned your monitors off so you could not look up the account in the system? This was to make sure that you got your 75 calls in. So, pretty much, you are blind calling, and not sure if someone else is soliciting the client. The problem is here that ADP doesn;t care who gets credit, or if you loose the deal, just that they get the deal in general. Then the manager and VP would scrub through the phone calls to make sure you didn't call the same number twice, or make perosnal calls, or calls to a business partner. If you did, you'd get a talking to. That's how micro-managing they are. What would happen is that you take the application from the client, then find out another office only left a message and did not speak to the client, then you loose the deal. This is part of the favoritism and weird rules. It depends on how the lead came in, what code is on it..and yes, the criteria changes every time you ask your manager about if you can work the file. There is nothing more frustrating than to develop a relationship with a client then having to hand then off to someone else just because they put a bogus note in salesforce. I would say that i worked atleast 50 hours per wek to keep my head afloat, and weekends at home if necessary. The quotas are so high, that you really felt the pressure each day to pound the phones and make the 75 calls to clients to get to the call mimimum and 3 hour minimum time mark that they expect, all while doing paperwork, takimg client calls, calls from field partners and other business partners. Multi-tasking must be a top priority to do well here. There is a philosophy of "rule by intimidation and fear" there. The main VP in my particular department and her managers are catty and gossip about everyone and anything all day long. You wonder what their position actually is. They would take frequent 2-3 hour liquid lunches together at a local pub. Their level of unprofesionalism had reached an all time high when i was let go. They were at the point of always putting down the insurance partners that we did business with. They frequently passed up otherwise qualified candidates for promotions to management to place "favorites" in them. Moral of the story, you will get promoted if you a young,white male and are a "liked" person. Really all you have to do is flirt with the VP and take 3 hour liquid lunches with her and her cronies, then you'll get promoted. None of the management here, including the VP had any background in the particular field of business that we were in. The VP would get so mad that more of the employees knew more than she did, and would be rude and mean to you to deal with it, instead of trying to be educated from them. She avoided questions at all costs because she couldn't answer them. My direct manager atleast got promoted from within, but quickly forgot where he came from. He was suddenly better than us when he got his new promotion. He became cold and sterile, and never answered any direct questions He constantly lied to us, promising outings for the team for good production, only to be told they had no money in the budget when it came time to pay up. At one point throughout the year,"for tax reasons" i am sure, we went from being salary to hourly employees. As a result, we had to punch timecards and were told we'd have to claim overtime. We had a big meeting where the VP promised all of us that she'd pay overtime. When we actually asked for it though, our managers paid partial overtime,with 3 reasons for why we needed it, by email. The catch is that you had to make sure you asked before you went into overtime, and make sure he got the email before he left for the day. If not, you literally had to track him down to make sure he acknowledged your email, because believe it or not, he never responded to questions. Our experience was that we frequently worked for free through our lunches, 5 hours per week, then also another 5-6 hours after work per week. Then i overheard the VP complaining about all the overtime people were claiming and "what the heck are they doing over there" about the employees No respect for employees time. Meeting would pop up at literaly a minutes notice and were required. It didn't matter if you had a meeting or not with client pre-scheduled. Sometimes you'd be on the phone, and literally everyone was gone around you..no note to tell you you had to be in a ameeting, and no, it was not in outlook. Spur of the moment meetings were a constant thing here. Theres nothing that *** off a client like being late or not calling, because your manager decided to sed you to a meeting you never knew about..makes YOU look bad. If they decide you sneeze the wrong way, they will work a plan to get rid of you. I got fired, and am still boggled. I was not a gossip, or a troublemaker, and was a great salesperson. I did what i had to do, had the highest goal on the floor, kept my nose to the grind, worked overtime and through all my lunches. I was making my goals, and they fired me. They decided because i missed my revenue goal by a little amount, that they'd put me on an action plan for 4 months. Typical was 2 months. I knew something was wrong. Suddenly the VP became nicer to me, which was not normal, and i felt like she was "watching" me more. I was dismissed after working all day, then they told me they had to let me go. All because i missed my revenue goal by 3%. Let me tell you that the funny thing is, the gials are yearly, and reset every July. The reason i feel like they were poking around for a reason is tat my manager kept recently bringing up the fact that they now look at the past 3 years of history...not sure wat that has to do with this year, as we get reviewed evey year. I got promoted last year, and won a sales award for last june which goes to the top % of the company. Morale of the story, stay away!!!! They will stab you in the back too.