1 Jan, 2018 → by ClaimboUser401811
active domain – inactive username error message/ need to renew expired domain
1
With active-domain.com's system migration, my username was changed over to an email address that is tied to my domain name. My domain name has recently expired and now I'm locked out of logging into my account to renew it. Since the domain has expired, I keep getting an error message that my username is inactive. Any attempt to reach out to them generates an auto-email to reset my password. My issue is not going to be resolved by resetting my password. I know my password. I just need them to either change my email address to my valid email address or to change my username status from "inactive" to "active" so that I can log in and renew my domain. My domain is now 15 days past the expiration date and I'm running out of time to renew my domain. I've had no success in getting help from them to resolve this issue. I get one auto-response per day that is generic and tells me to reset my password. That is not the issue! How can I get through to someone at Active Domain to finally help me!?!?!?!