i bought an acorn 3 years for my parents, and they love it. no complaints on their or my end, the sales person was polite and no pressure was implied. so lisa - your lesson is learned by dealing with a rinky dink local shop that is bound to close or skip town. for all others in the stairlift market, deal directly with the manufacture and not a medical bizzare store in town. i did my research and so should you. DEAL DIRECT.