17 Jul, 2013 → by ClaimboUser844816
$3,000 awning that provides no shade after 2:00 p.m.

Update by user Jul 24, 2013 In response to the comments below from the company, the tip identified previously would be very helpful to provide potential customers prior to purchase, especially in my case as I expressed that my only interest in purchasing the product was to obtain the most amount of shade possible. Consulting regarding the movement of the sun and shade seems like a service that should be offered to potential customers who are buying a product that provides shade to insure they are purchasing the right solution for their needs. At no time during the purchasing or installation process was my expectation of ample shade described to be "unrealistic" to me by the company. I even shared with the salesperson that my previous home had a pergola over the patio and it didn't provide enough shade, thus my interest in a different option. I would like to reiterate that I was assured that the size and style of the awning I purchased would suit my needs. It does not. Original review posted by user Jul 17, 2013 I recently purchased a motorized retractable awning from Absolute Awnings. The purchase and installation process were excellent. The product itself is excellent (very well made, functions properly, looks nice). However, due to the location of my home and where the awning is located, I receive almost no benefit from the product during the sunniest and hottest portion of the day. The installer seemed to have many years of experience and should have known that my patio would virtually be in direct sun starting in the early afternoon, and he should have guided me to another solution. I asked his opinion on the size and placement and he assured me it would work just fine. The company offered to change the slope for a service fee of $100. This was not an inexpensive product ($3,000), and now it is mounted permanently to my townhome leaving me with virtually no remedy and no assistance from Absolute Awnings.
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