On July 7, 2019 we traveled on Icelandair on business class from Toronto to Munich and one of our suitcases failed to arrive. Despite repeated calls, days later the suitcase was still not found. Since all of my vacation clothing was in the suitcase, I needed to purchase some essentials such as pajamas, windbreaker, shorts/shirts, underwear, shaving kit, etc. Finally, after 5 days of waiting, the suitcase was found and we picked it up from the airport. On July 23, I filed a request for expense compensation with a follow up inquiry on August 15. I was repeatedly told that the claim was being processed. To this very day, November 7, we still have not heard back or received any compensation! Horrible customer service!