On April 4, I send Air New Zealand this email, which is the same complaint as the one I have today. I have not received any answer yet. Please help: Dear Air New Zealand, On Tuesday, March 27, I sent the following email to the email address you recommend on your contacts page. I have not heard anything from anyone yet. It is very frustrating not being able to get any response from anyone. Please read the email below and do forward my request to the right person or let me know who to contact. My husband does use his Airpoints number for domestic flights, however for long-haul flights he uses his United Airlines Mileage Plus card. Unfortunately, I do not have the option to attach the photos of the damaged suitcase here. I am happy to send them to you if you send me an email address to send them to. Kind regards R.G. Von: Roula.s.[protected]@gmail.com Gesendet: Tuesday, 27 March 2018 3:06 p.m. An: [protected]@Hallmark-aviation.com Cc: Ross Georgiou Betreff: Damaged Baggage Wichtigkeit: Hoch Good morning. My name is Roula Georgiou and I am writing to you on behalf of my husband Ross Georgiou. My husband was on a United Airlines Flight from Houston to Charlotte, on March 14, 2018, which was operated by Air New Zealand Limi, flight number UA1019. His flight arrived in Charlotte at 11:23 PM. He noticed at the airport that one of his suitcases was damaged. My husband could not find someone to offer him assistance with his broken suitcase or give him a form to fill out. He assumed that there was no one there because it was late at night. As the baggage was damaged by Air NZ, I was told I have to contact your office to make a "damaged baggage claim". Please do send me any form that he must fill out or inform us of the steps that you will take to make this right. I am sending you some photos of the broken suitcase, please find them attached. Traveller's name: Ross Georgiou E-ticket Number [protected] Confirmation Booking: K4GBMY We are looking forward to hearing from you. Kind regards Roula and Ross Georgiou