First of all let me say I have been an AFLAC customer for over 20 years. During this time there have been a few claims that they have denied for one reason or another and I have been fine with that. The last two weeks, however, I have submitted 2 accident claims, two weeks apart. Upon submitting the claim and documentation for the smart claim I have received emails indicating that AFLAC has received these items. Several hours later I log into the AFLAC website and the claim has mysteriously disappeared. All I receive is a form email from AFLAC when I question it, put one never ending hold when I call to check, and my agent is beyond worthless.