On April 21st, 2019, my car was hit (rear ended) by a WG policy holder who happens to be my neighbor. I contact the following day, which was a Monday. They submitted my claim, however they refused to move forward with having it inspected until they spoke with the policy holder and they would only first reach out to him by mail. So I asked my neighbor to contact them by phone so it would not prolong the process. After this, it took a week for them to get the appraiser to my car. The appt. was for 2PM and I took off of work early plus I live in a city 25 miles away from my house to meet him. He did not arrive until 3:30PM and refused to answer my calls while waiting for him. When he arrived he was taking pictures of the hood of my car, the sides of my vehicle, the roof of my car, even on the inside of my vehicle (did not understand this). He was literally only there for 5 mins. Once he completed the inspection he told me that he was finished. I was concerned because he never took pictures of the actual damages to the back of my vehicle. I asked him why he was taking photos of the roof of my car and he stated that my claim was for hail damage. I asked him to make sure that he had the right claim. His response is that he could take off the hail damage, as to submit a fraud claim. I told him to make sure he got the damage where I was hit. I waited 48 hours and contacted WG. They stated they had not received the inspection report and to wait another 48 hours. Two weeks later they still had not received the inspection report. They escalated my claim to dispatch and management because this had never happened before with the inspection report taking so long. Called on May 9th and was informed that it was finally received and they were solving my claim with $230. This amount is not enough to cover the light replacement and cover, let alone the damage to my bumper. I have been trying to appeal and now no one will call me back. Everyone is always so constantly rude who works there. They are always so quick to get you off the phone when you have waited 30 minutes to speak with them. I would like to appeal my claim and have a new inspector come out and inspect my vehicle who knows why they are there. There is no way they got the correct and accurate pictures when the inspector did not know what he was looking for to begin with.