From: Ganesh Maity Sent: Thursday, March 28, 2019 10:12 AM To: [protected]@cmri.in Cc: ganesh.[protected]@hotmail.com; [protected]@cmri.in Subject: Re: MRN NO: C0000103964 - SWASTIKA MAITY *** Please note the message below originated on the Internet. Please use caution when replying or opening links or attachments. *** Hi Team, I haven't yet received any update from you. I was expecting an update that you all are currently looking into this serious matter and will get back me later. I also wanted to bring to your notice that after several follow with the doctor to understand the diagnose/root cause of why my daughter was getting high fever. But, since 23rd I was informed by the Dr. Ruchi Golash that she is unable to identify the root cause. The same version shared to me by the doctor Ruchi during the discharge. Please refer the attached discharged summary. As we are not sure of the root cause of High Fever and are not pro-activity taking any actions to prevent of any upcoming issues if any. I hope and pray to God that she will be all right. I look forward for updates and hope taking required actions. On Tue, Mar 26, 2019 at 5:55 PM Ganesh Maity wrote: Dear Team, I would like to bring to your notice, the experience I had gone through during my daughter was admitted at hospital. I had also updated all the incidents to duty manager and to person from grievances at CMRI. The head of security in charge of CMRI is also aware of all below incident. • Admission: During the process of Admission, after all documentation check, I was asked to summit minimum 30 thousand. However, I had to shout and finally had to call insurance company manager. Insurance company had to call to TPA who were requesting for deposit and finally got admitted without any deposited money. • From the Day one, whenever we were looking a nursing services, we pushed the Bell and every time someone cleaning staff would visit and stop the Bell ring. Then, we were told that they would call for a nurse who will be able to help us. Due to this, each time, the nurse comes to attend after 30-40 minutes. I had requested nursing in-charge the incident. • 23rd Saturday: Nurse had given the antibiotic at 3:00 PM and went away but medicine was not going through the channel. Typically, I had pushed the Bill and in the same way the cleaning staff had come and had switched off the Bell. Similarly, I was told that they will inform the nurse. This continued till 6:30 and my daughter waited for the antibiotic since 3 PM. Then, I had to shout like anything on the 7th Floor and see security guard, few nurse, junior doctors attended my daughter. My daughter had missed the antibiotic which she had to take at 3PM. • Channel: Within 20 hrs., they have done THREE (3) time channels. During the stay my daughter had 5-6-times channel. • Dr. Ruchi Golash: During the stay and even post discharge, the doctor had maintained 8-10 distance from my daughter. This experienced was shared with administration and nursing staff on 23rd. I was promised that it will be taken care and administration team will update management accordingly. However, on 25th I had again raised this issue to the same person and surprisingly got replied from that same person that he only looks after junior doctors. • 25th Monday: Nurse had given the antibiotic at 6:00 PM and told us that my daughter will again provide antibiotic at 10 PM to maintain 4 hrs gap. Then went away but medicine was not going through the channel. Typically, I had pushed the Bill and in the same way the other cleaning staff came and had switched off the Bell. Similarly, I was told that they will inform the nurse. Nurse has also visited few times and could do anything. This continued till 9:30 PM. Then, I had to shouted on the 7th Floor and head security guard came and he had called the Duty Manager. The duty manager Mr. Sharma came with one of the senior doctors. However, Mr. Sharma came with same senior doctor who had attended my daughter at around 7:20 PM but couldn't help. She told that new channel needs to be done. Moreover, the same statement was provided by senior doctor at 9:40 PM in front of the duty manager post re-check the issue. I again update Mr. Sharma that for more than three days that I had a small request to each of the nurse / junior doctors that to try replacing the channel pipe set and try once. I also had requested this senior doctor to replace the set at 7:20 PM, but she too told that it is not issue with the pipe set. The channel needs to be replaced. Finally, Mr Sharma requested to try to replace the pipe set and check once. Post replacement of the pipe set, all were set and nurse started the pending antibiotic at 9:50 PM which was pending since 6 PM. After that another TWO set of antibiotics were given using SAME channel. If they could have changed the pipe set on the day ONE of the incident, my daughter wouldn't had to go through New CHANNELS for such numbers of times. Finally, the miserable part is, after all above repeated incidents, the system as well the service wasn't improved. 25th Monday @ 10 PM: Nurse has started another set of antibiotics immediately after the completion of antibiotic which was started @ 9:50 PM. During my stay the same antibiotics were given in minimum 4 hrs gaps. I AM WRITING TO YOU TO INFORM YOU ALL THAT IF MY DAUGHTER ENCOUNTER WITH ANY ISSUE DUE TO THIS UNWANTED INCIDENTS, I WILL BE BOUND TO FIR A CASE AGAINST THE HOSPITAL. Look for forward to see updates on each incident. -- Ganesh Maity