13 Jun, 2011 → by ClaimboUser933778
Cixi E-CIG Technology Inc. of 145 North Danshan Rd. Cixi City, Zhejiang 315300 China
Update by user Jun 13, 2011 The website now list their new address as: New address: Shanghai headquarter company: Name: Shanghai E-Cig Technology Inc. Address: 588 New Junhuan Road, Building #25, Pujiang Caohejing Hi-Tech Park, Shanghai 201114 Tel: +86-21-64****16 Fax: +86-21-64****19 Original review posted by user Jun 13, 2011 E-Cig Technologies Inc. or Cixi E-CIG Technology Inc. of 145 North Danshan Rd. Cixi City, Zhejiang 315300 China ------------- This unscrupulous, shoddy, scheming, devious, and calculating company sells electronic cigarette and e-liquids. Do not make the same mistake that I did of purchasing anything from them, or asking for a replacementI ...you will just be given the runaround. All the employees are in cahoots with Sam - the so-called President - that I am exchangeing emails with. I have opted to include excerpts of the actual email exchanges. After reading, I trust you will see where I am coming from. ON MAY 6TH, TITAGANDA WROTE: -----邮件原件-----å‘件人: TitaGandaå‘é€æ—¶é—': Friday, May 06, 2011 11:07 AMæ"¶ä»¶äºº: [email protected]主题: Order Number 568** - ** December 2010 8:58:00 PM6 May 2011 00:06 I returned the 2 batteries purchased under this order for replacement, but at the time I returned it, I could not find the order number and neither did you...so I was told to return it under a generic number which was your zip code. This was almost 2 months ago and I have not heard back form you. Can you tell me the status please? Also, can you tell me if you accept payment under Paypal? ON MAY 6TH, E-CIG.COM WROTE: From: E-Cig.com To: TitaGandaSent: Friday, May 6, 2011 4:16 AMSubject: ç"å¤: Order Number 568** - ** December 2010 8:58:00 PM Could you tell us when and where did you return the parts? Thanks for contacting E-Cig.com. Please do let us know if we can assist you any further. Best regards,Customer ServiceE-Cig.com ON MAY 6TH, TITAGANDA WROTE: Hello. Thank you for your prompt reply. To answer your question, I mailed the 2 black batteries back to you on Feb. 25th from the USA. I was given the return code #315300. The address that I mailed it out to is: Cixi E-CIG Technology Inc145 North Danshan Rd. Cixi City, Zhejiang 315300China I do not understand why it is taking too long ...please help me get back my batteries; if the black is not available, I will take the blue please. If you can do that, I would also like to buy e-liquid and have them shipped together. TitaGanda ON MAY 13TH, TITAGANDA WROTE: Fw: ç"å¤: Order Number 568** - ** December 2010 8:58:00 PMFriday, May 13, 2011 4:20 AMFrom: Titaganda To: "[email protected]" , "[email protected]" This is a follow-up, I have not heard from you since May 6th. I have been waiting for almost 3 months now. I know you are in China and I understand a wait time of 6 to 8 weeks, but a 3 months wait is just ridiculous! ON MAY 13TH, E-CIG.COM WROTE: ç"å¤: ç"å¤: Order Number 568** - ** December 2010 8:58:00 PMFriday, May 13, 2011 7:21 AMFrom: "Sam Han" To: TitaGandaDear Tita, When you order e-liquid or something else, please write down a note with your order in the note section for the replacement part. We will replace for you and ship to you with the order.Thanks for contacting E-Cig.com. Please do let us know if we can assist you any further.Best regards,Customer ServiceE-Cig.com ON MAY 14TH,TITAGANDA WROTE: Re: Order Number 80567Saturday, May 14, 2011 1:16 AMFrom: TitaGanda To: "Sam Han" Sam, I just placed Order #80567 and I hope we can finally settle the matter. As I have stated in the special instruction, please send me the replacement of 2 E9 batteries (1 long blue and 1 short black) that I returned to you in the mail. They both to have gold tip and gold light. If you can also send me 2 additional transparent tips only, I would really appreciate it. ON MAY 14TH, E-CIG.COM WROTE: Tracking Message Order Number 80567Saturday, May 14, 2011 4:57 AMFrom: "E-Cig Products" To: TitaGanda Tracking Message for order 80567Date: 5/14/2011Time: 00:57From: E-Cig Message:Thanks for your payment. Please be informed that your order has been processed and we will ship to you within 2 business days. Order Details - Tracking Message Order Number: 80567Order amount: US$46.39 Products Ordered: E-Liquid 30ml30ml/bottleBase priceUS$3.25Features/Options:Select Liquid Base: (2). Vegetable Glycerin - VG BaseSelect Nicotine Density: (1). Non, 0mgSelect Flavor: 147. E-Beverage: Minty ChocolateQuantity: 1Now Price: US$3.25 E-Liquid 300mlBulk bottle, 300mlBase priceUS$19.99Features/Options:Select Liquid Base: (2). Vegetable Glycerin - VG BaseSelect Nicotine Density: (1). Non, 0mgSelect Flavor: 110. E-Herbs: MentholQuantity: 1Now Price: US$19.99 E-Liquid 30ml30ml/bottleBase priceUS$3.25Features/Options:Select Liquid Base: (2). Vegetable Glycerin - VG BaseSelect Nicotine Density: (1). Non, 0mgSelect Flavor: 116. E-Herbs ON MAY 14TH, TITAGANDA WROTE:å‘件人: TitaGandaå‘é€æ—¶é—': Saturday, May 14, 2011 9:17 AMæ"¶ä»¶äºº: Sam Han主题: Re: Order Number 80567Sam,I just placed Order #80567 and I hope we can finally settle the matter. As I have stated in the special instruction, please send me the replacement of 2 E9 batteries (1 long blue and 1 short black) that I returned to you in the mail. They both to have gold tip and gold light. If you can also send me 2 additional transparent tips only, I would really appreciate it. ON MAY 15TH, E-CIG.COM WROTE: From: Sam Han To: TitaGandaSent: Sunday, May 15, 2011 10:27 PMSubject: ç"å¤: Order Number 80567Yes we are going to send the replacements for you with your order #80567.Thanks for contacting E-Cig.com. Please do let us know if we can assist you any further.Best regards,Customer ServiceE-Cig.comON MAY 17TH, E-CIG.COM WROTE: Tracking Message Order Number 80567Tuesday, May 17, 2011 6:05 AMFrom: "E-Cig Products" To: TitaGandaTracking Message for order 80567Date: 5/17/2011Time: 02:05From: E-Cig Message:Please be informed that your package has been shipped out by EMS with the tracking number: EE41842****CN. You can track your package at http://www.ems.com.cn/english-main.jsp You should receive it very shortly. Order Details - Tracking Message Order Number: 80567Order amount: US$46.39E-Liquid 30ml30ml/bottleBase priceUS$3.25Features/Options:Select Liquid Base: (2). Vegetable Glycerin - VG BaseSelect Nicotine Density: (1). Non, 0mgSelect Flavor: 147. E-Beverage: Minty ChocolateQuantity: 1Now Price: US$3.25 E-Liquid 300mlBulk bottle, 300mlBase priceUS$19.99Features/Options:Select Liquid Base: (2). Vegetable Glycerin - VG BaseSelect Nicotine Density: (1). Non, 0mgSelect Flavor: 110. E-Herbs: MentholQuantity: 1Now Price: US$19.99 E-Liquid 30ml30ml/bottleBase priceUS$3.25Features/Options:Select Liquid Base: (2). Vegetable Glycerin - VG BaseSelect Nicotine Density: (1). Non, 0mgSelect Flavor: 116. E-Herbs: SpearmintQuantity: 1Now Price: US$3.25 ON MAY 18TH, TITAGANDA WROTE: Order Number 80567Wednesday, May 18, 2011 11:40 PMFrom: TitaGanda To: [email protected], e****@e-cig.comHello Sam, I received today the e-liquid and I am not happy at all...I am flabbergasted! I was sent three (3) 30ml bottles of e-liquid when my order was for two (2) 3ml and One (1) 300ml. The replacement batteries, which you said would be shipped out with this order, was not there either. I paid US $17.90 for shipping and this is all I get.Sam, I do not know what is going on, but I am at a point where I am inclined to believe that this is all a joke. I think I am just being taken advantaged of. I hope I am wrong and that you will do all possible to correct the problems and send me what I paid for. You need to do something in light of good customer service. I would be happy to receive complimentary 2 transparent tips and a 3ml coffee (140-E-Beverage) e-liquid Vegetable Glycerin - VG Base, 0mg (Non) Nicotine Density. This is the additional order that I was asking to be shipped out together with this order, but it was a little too late. Sam, you and I know that I am not asking much and I know in your good heart that you will send me what is due me.ON MAY 19TH, E-CIG.COM WROTE:ç"å¤: Order Number 80567Thursday, May 19, 2011 6:36 AMFrom: "E-Cig.com" To: TitaGandaWe will credit you $19.99 for the 300ml bottle with the coupon code: 201105**-**567. You can use it whebever you want to order in future.Thanks for contacting E-Cig.com. Please do let us know if we can assist you any further.Best regards,Customer ServiceE-Cig.comON MAY 19TH, TITAGANDA WROTE:å‘件人: TitaGandaå‘é€æ—¶é—': Thursday, May 19, 2011 11:41 PMæ"¶ä»¶äºº: E-Cig.com; [email protected]主题: Re: ç"å¤: Order Number 80567This is not acceptable. What about the $17.90 shipping cost which I paid to include 300ml bottle? I am positive this is not the cost of what was shipped to me. The mistake is on your end and I cannot be faulted for that and have me pay another shipping fee when I make an order. If you will cover the shipping fee, I will place an order as soon as I receive your reply.What about my replacement batteries? has this been forgotten????ON MAY 21ST, E-CIG.COM WROTEç"å¤: ç"å¤: ç"å¤: Order Number 80567Saturday, May 21, 2011 7:25 AMFrom: "Sam Han" To: TitaGandaWe can send you another 300ml E-Liquid. For the batteries, please send us back for the replacement.Thanks for contacting E-Cig.com. Please do let us know if we can assist you any further.Best regards,Customer ServiceE-Cig.comON MAY 20TH, E-CIG.COM WROTE:ç"å¤: ç"å¤: Order Number 80567Friday, May 20, 2011 8:29 AMFrom: "Sam Han" To: TitaGandaPlease informed that our record shows that you have never ordered E9 batteries from us. Please provide us your order number for the batteries.Thanks for contacting E-Cig.com. Please do let us know if we can assist you any further.Best regards,Customer ServiceE-Cig.comON MAY 23, E-CIG.COM WROTE:ç"å¤: ç"å¤: ç"å¤: ç"å¤: Order Number 80567Monday, May 23, 2011 7:28 AMFrom: "Sam Han" To: TitaGandaWe are going to send you by mail the 2 replacement batteries.Thanks for contacting E-Cig.com. Please do let us know if we can assist you any further.Best regards,Customer ServiceE-Cig.comON MY 20TH, TITAGANDA WROTE:This is ridiculous....you know the order number. It is apparent that you are giving me the run-around. But just to humor you.....here the order number Order Number 568** - ** December 2010 8:58:00 PM. The order will show that I ordered 6 batteries total. Here the order details: This order has been processed Order Number 568** - ** December 2010 8:58:00 PM Products Quantity Unit Price TotalRMAE-Cigarette E9Customize Your E-Cig:Base priceUS$11.95Features/Options:Select Packaging: 2. Express II AddUS$15.95Select Battery Color: 1. WhiteSelect Tip Color: 1. GraySelect Tip Light: 4. Orange AddUS$1.00Select Cartridge Color: 6. GreenSelect Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.85Select Nicotine Density: (3). Medium, 12mgSelect Flavor: 112. Herbs: Peppermint 1 US$29.75 US$29.75RMAE-Cigarette E9Customize Your E-Cig:Base priceUS$11.95Features/Options:Select Packaging: 2. Express II AddUS$15.95Select Battery Color: 1. WhiteSelect Tip Color: 1. GraySelect Tip Light: 4. Orange AddUS$1.00Select Cartridge Color: 1. GoldSelect Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.85Select Nicotine Density: (3). Medium, 12mgSelect Flavor: 018. Tobacco: Marlbo 1 US$29.75 US$29.75RMAE-Cigarette E9Customize Your E-Cig:Base priceUS$11.95Features/Options:Select Packaging: 2. Express II AddUS$15.95Select Battery Color: 3. Black AddUS$1.00Select Tip Color: 3. GoldSelect Tip Light: 4. Orange AddUS$1.00Select Cartridge Color: 6. GreenSelect Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.85Select Nicotine Density: (4). High, 18mg AddUS$0.25Select Flavor: 066. E-Juice: Hazelnut 1 US$31.00 US$31.00RMACartridge SkinDIY your cartridge colorBase priceUS$1.55Features/Options:Select Size: For E9 or U9Select Nicotine Density: (3). Medium, 12mg 2 US$1.52 US$3.04RMACartridge SkinDIY your cartridge colorBase priceUS$1.55Features/Options:Select Size: For E9 or U9Select Nicotine Density: (3). Medium, 12mg 1 US$1.55 US$1.55RMAUSB Power Chargerfor E-Pack, E8, E9Base priceUS$4.85Features/Options:Select Type: US plug 3 US$4.70 US$14.10RMAE-Liquid, Type L044 ml/bottleBase priceUS$0.85Features/Options:Select Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.25Select Nicotine Density: (3). Medium, 12mg AddUS$0.20Select Flavor: 066. E-Juice: Hazelnut 1 US$1.30 US$1.30RMAE-Liquid, Type L044 ml/bottleBase priceUS$0.85Features/Options:Select Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.25Select Nicotine Density: (3). Medium, 12mg AddUS$0.20Select Flavor: 078. E-Juice: Pineapple 1 US$1.30 US$1.30RMAE-Liquid, Type L044 ml/bottleBase priceUS$0.85Features/Options:Select Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.25Select Nicotine Density: (3). Medium, 12mg AddUS$0.20Select Flavor: 147. Beverage: Minty Chocolate 1 US$1.30 US$1.30RMAE-Liquid, Type L044 ml/bottleBase priceUS$0.85Features/Options:Select Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.25Select Nicotine Density: (3). Medium, 12mg AddUS$0.20Select Flavor: 151. Beverage: Pepsi 1 US$1.30 US$1.30RMAE-Liquid, Type L044 ml/bottleBase priceUS$0.85Features/Options:Select Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.25Select Nicotine Density: (3). Medium, 12mg AddUS$0.20Select Flavor: 020. Tobacco: Newport 1 US$1.30 US$1.30RMAE-Liquid, Type L044 ml/bottleBase priceUS$0.85Features/Options:Select Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.25Select Nicotine Density: (2). Low, 6mg AddUS$0.10Select Flavor: 112. Herbs: Peppermint 1 US$1.20 US$1.20RMAE-Liquid, Type L044 ml/bottleBase priceUS$0.85Features/Options:Select Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.25Select Nicotine Density: (3). Medium, 12mg AddUS$0.20Select Flavor: 138. Beverage: Champagne 1 US$1.30 US$1.30RMAE-Liquid, Type L044 ml/bottleBase priceUS$0.85Features/Options:Select Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.25Select Nicotine Density: (3). Medium, 12mg AddUS$0.20Select Flavor: 139. Beverage: Chocolate 1 US$1.30 US$1.30RMAE-Liquid, Type L044 ml/bottleBase priceUS$0.85Features/Options:Select Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.25Select Nicotine Density: (3). Medium, 12mg AddUS$0.20Select Flavor: 130. Beverage: Amaretto 1 US$1.30 US$1.30RMAE-Liquid, Type L044 ml/bottleBase priceUS$0.85Features/Options:Select Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.25Select Nicotine Density: (3). Medium, 12mg AddUS$0.20Select Flavor: 138. Beverage: Champagne 1 US$1.30 US$1.30RMAE-Liquid, Type L044 ml/bottleBase priceUS$0.85Features/Options:Select Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.25Select Nicotine Density: (3). Medium, 12mg AddUS$0.20Select Flavor: 136. Beverage: Cappuccino 1 US$1.30 US$1.30RMAE-Liquid, Type L044 ml/bottleBase priceUS$0.85Features/Options:Select Liquid Base: (4). Best Mix II - VG+PG400 AddUS$0.25Select Nicotine Density: (3). Medium, 12mg AddUS$0.20Select Flavor: 153. Beverage: Red Wine 1 US$1.30 US$1.30Product Cost US$124.69Handling Cost US$8.00Total US$132.69 Payment Information Payment Type ChinaBank Shipping Information Shipping Method EMS ExpressShip to Name Ship to Address Ship City Ship State Ship Zip Code Ship Country Comments/Special Instructions for my free e-liquid, please give me hazelnut, peppermint, marlboro, and newport in MEDIUM (12mg). Please give me Cappucino, Amaretto, champagne and Chocolate in HIGH (18mg) Cixi E-CIG Technology Inc145 North Danshan Rd. Cixi City, Zhejiang 315300ChinaPhone +86-574-**** *832/6932Fax +86-574-**** *932Email e****@e-cig.com ON MAY 2ND , TITAGANDA WROTE: Re: ç"å¤: ç"å¤: ç"å¤: Order Number 80567Tuesday, May 24, 2011 12:34 AMFrom: TitaGandaTo: "Sam Han" I will take your offer of sending another e-liquid. You can send me a 116-E-Herbs: 300ml bottle of Spearmint, zero/no nicotine, VG liquid base but I will not pay for any shipping charge. ON MAY 24TH, E-CIG.COM WROTE: Tracking Message Order Number 80567Tuesday, May 24, 2011 7:43 AMFrom: "E-Cig Products" To: TitaGanda Tracking Message for order 80567Date: 5/24/2011Time: 03:43From: E-Cig Message:Please be informed that your last order has been shipped by air with number of RR61199****CN. Order Details - Tracking Message Order Number: 80567Order amount: US$46.39 ON MAY 24TH, TITAGANDA WROTE: Re: Tracking Message Order Number 80567Tuesday, May 24, 2011 11:33 PMFrom: TitaGandaTo: "E-Cig Products" , s**@e-cig.com Why are you sending me this? This is a subject of a dispute!!! ON MAY 24TH , E-CIG.COM WROTEFrom: E-Cig Products Subject: Tracking Message Order Number 80567To: TitaGanda49@***.comDate: Tuesday, May 24, 2011, 7:43 AMTracking Message for order 80567Date: 5/24/2011Time: 03:43From: E-Cig Message:Please be informed that your last order has been shipped by air with number of RR61199****CN. Order Details - Tracking Message Order Number: 80567 Note: This is a replacement but you used the same order numberOrder amount: US$46.39ON JUNE 2ND , TITAGANDA WROTE: Re: EMS Tracking # RR61199****CN - Replacement for Order Number 80567Thursday, June 2, 2011 1:12 AMFrom: TitaGanda To: [email protected], e****@e-cig.com I was tracking this shipment on-line, and this is the response I got. What is going on? Info: No information for this tracking. ON JUNE 8TH, E-CIG.COM WROTE:Tracking Message Order Number 80567Wednesday, June 8, 2011 11:33 PMFrom: "E-Cig Products" View contact details To: TitaGanda Tracking Message for order 80567Date: 6/8/2011Time: 19:33From: E-Cig.com Message:We have replied your dispute on Paypal. We will refunnd your money once we get the returned apckage from you. Order Details - Tracking Message Order Number: 80567Order amount: US$46.39 ON JUNE 9TH, TITAGANDA WROTE: Re: Tracking Message Order Number 80567Thursday, June 9, 2011 1:49 AMFrom: TitaGandaTo: "E-Cig Products" , [email protected]: "Transaction ID: 4RY760701J337****" The replacement order has not been received as of today, so there is nothing to return to you. In summary.....the company is nothing but a bunch of shady and undesirable characters