I had booked a airline ticket through Citybookers.com on 25th March 2019, for my trip from Newyork to Dubai on May 20th. I booked online using my credit card and got a instant confirmation for AED 1781.00 The booking ID was CB218****. I got a message that the e-ticket will be sent in 24 hours, then when I mailed them, got a reply it will be issued in 72 hours and then bluffing for each e-mail of mine. They gave a confirmation number - YHMECZ which was also fake one. I clarified my booking with my flight Azerbaijan airlines, who confirmed that there is no such booking in my name. Now I realised it's a fraudulent, fake and a scam website aided by KAYAK.AE search engine. I have contacted them several times but they keep replying the ticket is process. I was flying to US oon the May 1st but still no way to track Citybookers.com or get my refund. One after another some cheat keeps replying my e-mail, no way to contact them. All that I could do is to lodge a police complaint with Dubai police and nothing has happened as of now. After sending so many e-mails and no e-tickets issued by Citybookers.com, I had to book another ticket for my return ticket for the May 20th since I had to leave to the USA on May 1st. I didn’t want to enter the USA without a confirmed return ticket and face the immigration officials and get my entry rejected. Until then I have repeatedly requested them to provide me my refund since no ticket was booked by them. They didn’t reply for a while. Then, on the May 2nd , after I reached the USA, I got a surprise e-mail ( after 38 days of ticket booking and payment) from Citybookers.com an e-ticket for the same date ( May 20th) for which I have already booked another agent (while I was already in the USA). This was a big shock and another mental agony for me , since Citybookers have kept silent for more than 2 weeks neither writing to me or updating me. I was very much disturbed and I told them that I need my money back. Now, they started fooling again, saying I need to cancel the ticket and then the refund will happen. I wrote to them saying it is their fradulence that is responsible for all these confusion and chaos. Hence I need my full refund but they insisted that I cancel ticket. I told them to cancel since I already have another confirmed ticket. They said they will apply for cancellation and refund but nothing has happened so far. I got cheated by them again. I left the USA on the 20th May and so far no word again from them. This is a case of clear fradulence and a novel way employed by some unscrupulous travel websites and agents now. There is no end to their cheating even when some government agencies unable to end these fradulence. It is the poor innocent internet ticket bookers who are the great losers. Remember, it’s not only the money lost but peace as well, bringing mental agony and stress. Please never ever book through Citybookers.com since I believe most of the names implicated resembles Egyptian names