The owner, Joe Heimbach, arrived 45 minutes late to our photo shoot of our baby son in November 2012. He promised digital photos within 2 weeks and prints within 4 weeks. It is now June and despite repeated promises and excuses on his part we have not received any photos or a refund. We paid this guy $400 on top of the $59 groupon we bought. Based on all of the other similar reviews on this site and others, we have contacted the BBB and are filing a complaint with the PD. He has made several different excuses over the last 7 months. He has promised us photos within a week several different times. He refuses to agree to or send us a refund.